General Terms and Conditions

Rentals are counted in 24-hour periods from the handover time scheduled in the booking. The dates and times agreed in the contract prevail.

For periods longer than 28 days, ask about special conditions at reservas@baovans.com.

In the event of a late return or abandonment of the vehicle, the extended period will be charged at the current rate, plus a surcharge of €40/day until the vehicle is recovered, as well as any damage caused and recovery costs. Enquiries: +34 627 93 95 14.

Early return of the vehicle will not generate any refund.

The Lessor reserves the right to replace the vehicle with another of similar characteristics for operational reasons, informing the Lessee beforehand.

BaoVans reserves the right to cancel the booking in the event of incidents with this or another rental company, or in the case of well-founded doubts about the customer's financial capacity.

Age and licence seniority (standard drivers). Standard rates apply to drivers over 25 with a licence valid in Spain held for more than 4 years; otherwise a young-driver surcharge applies. Renting is not allowed for those over 72 or under 21, nor with less than 2 years' licence.

Special Groups. Renting or adding as an additional driver anyone under 25 is not allowed. Non-compliance entitles BaoVans to refuse handover without any compensation.

Taking the vehicle out of national territory or boarding it on sea trips or ferries is not allowed, except for expressly contracted services. Travel between the Balearic Islands requires the Inter-island Crossing service. Border crossing is only allowed to Andorra, France, Portugal and Gibraltar with the Border Crossing service contracted.

A personal payment card whose holder appears as the main or additional driver must be presented. If it belongs to the additional driver, the Deductible Reduction is mandatory. Its expiry must be more than 4 months after the contract date.

The main driver can be changed up to two hours before the vehicle pick-up.

Being the main driver of more than one vehicle in the same period is not allowed. Both the main driver and additional drivers must be present at handover.

Payment methods not accepted: Amex, Diners, Maestro, ECKarte cards, prepaid, non-personal or virtual cards.

A valid driving licence and ID must be presented in physical format. Licences in non-Latin characters or issued outside the EU require a physical international permit (IDP). Temporary licences and apps not recognised by the DGT are not accepted.

All prices are expressed in euros and include VAT.

The models indicated in bookings are for guidance only. A model of similar or higher characteristics will be delivered.

The renter must always carry their copy of the rental contract, visible in the vehicle. Non-compliance means assuming the penalty and handling costs.

No smoking inside the vehicle. Penalty: €150.

Pets are allowed in a carrier and by contracting the corresponding add-on. Penalty for non-compliance: €150.

Any use of the vehicle that interferes with its immediate subsequent use is subject to Special Cleaning or Improper Use charges (see section D).

If the customer arrives before their booking time, they may request early handover up to 30 minutes in advance, at no extra charge, during office hours and subject to availability.

Vehicles must be returned to the same office or place established in the contract at the agreed time.

Rental days are counted in 24-hour periods with a 30-minute grace period. After that, the Lessor may charge the extended period, mileage, damage and penalties accumulated until the actual return.

All rates include CDW insurance, covering third-party and rental-vehicle damage, with the exceptions in points B.29–B.33 and the following deductible by group:

A security deposit (pre-authorisation) is required via a hold on a physical credit card, equal to the group's deductible. The pre-authorisation does not limit the customer's financial liability. If the hold cannot be made, BaoVans may refuse the rental with no right to compensation.

If the vehicle is replaced due to breakdown, a new pre-authorisation for the new vehicle will be required.

Damage never covered:

• Underbody, side skirts, roof, wheels, windows, interior, soft top, keys, parcel shelf, antenna and clutch.
• Driving on poorly paved or unpaved roads.
• Refuelling with the wrong fuel.
• Loss or damage of accessories (warning triangles, vests, child seats, V16 beacon, etc.).
• The renter's belongings.
• Roadside assistance costs (unless coverage is contracted).

No coverage includes wars, natural disasters, terrorism, renter negligence, abandonment, damage from activities prohibited in the contract, or personal items in the vehicle.

Clutch damage is never covered. The customer has 1 hour from pick-up to return to BaoVans if they detect a fault; after that, any malfunction is attributed to the customer.

Damage from wrong or incomplete refuelling is fully excluded and is the customer's sole responsibility, including tank cleaning and resulting breakdowns.

Roadside assistance is not included in basic CDW insurance but can be contracted as additional coverage. Basic CDW only includes it when the cause is a vehicle breakdown not attributable to the customer's use.

No BaoVans coverage includes personal injury to the renter (PAI) or personal items in the vehicle.

Additional services available:

In the event of a breakdown due to negligent or improper use, the customer fully assumes the repair cost and associated expenses, which may exceed the pre-authorisation.

Any coverage is subject to submitting the accident report or police report within a maximum of 24 hours of the incident. Failure to do so automatically excludes coverage.

Uncovered damage may be charged to any card used in the booking or pre-authorisation. The customer expressly authorises its use for this purpose.

Coverage contracted through intermediaries or third parties does not reduce the deductible or modify BaoVans' conditions. Any claim must be addressed directly to the intermediary.

Any vehicle alteration not noted in the handover document (Pick up) must be reported before leaving the premises. Any warning light or alert that activates during the rental must be reported immediately to BaoVans; failure to do so may mean assuming all resulting damage.

Any modification or repair of the vehicle without BaoVans' express consent is prohibited. Theft protection (TP) only applies if the renter hands over the original set of keys and the original police report; glass breakage and damage from vandalism or attempted theft of interior items are excluded.

Bookable items:

Out-of-hours surcharges. Pick-ups and returns during office business hours are free of charge. Out of hours, on request and subject to availability:

• Out-of-hours delivery: €55
• Out-of-hours return: €55

Check the updated hours at baovans.com or call +34 627 93 95 14.

Mileage policy:

• Balearic Islands: unlimited mileage.
• Iberian Peninsula: 200 km included per day, maximum 2,500 km per contract. Excess: €0.40/km.

Extended mileage packs (to be contracted before collecting the vehicle):

Other charges and penalties:

Full–Full policy. Vehicles are delivered with a full tank and must be returned the same. Missing fuel is charged to the customer along with a handling fee of €35 + fuel price. Returning with excess fuel is not refunded.

Fuel prepayment. Allows returning the vehicle completely empty without paying the refuelling fee. Price published at baovans.com. Returning with fuel is not refunded.

Refuelling/charging service. Available for €14.99 + exact fuel amount, without paying the fee in point E.48. Returning with a full tank is not refunded.

Any issue with the tank's condition at handover must be reported before leaving the premises; later claims are not accepted. Fuel prices by category appear on the first page of the contract and those in force at pick-up apply.

For bookings and queries about handover or return: +34 627 93 95 14 or baovans.com, where the current office hours are published.

For bookings outside office hours, you must provide a valid flight number and/or contact the branch beforehand to arrange the handover.

BaoVans Barcelona — Calle Villarroel, 58, 08011 Barcelona.

Barcelona Sants Station — on prior request. Cost: €85/handover or return.

Menorca Airport (MAH) — meeting point in car park P1, turning left following the ceiling signs.

• At airport offices there's no need to wait for the minibus; the customer can go directly to the office at the booking time.
• The vehicle must be returned at the end of the rental to the same premises indicated in the contract.
• One Way: surcharge for returns at offices other than the pick-up one, subject to availability. Ask our agents for the price.

For pick-ups or returns in the car park, BaoVans is not responsible for anything that may happen to the vehicle while parked, although the car park has 24 h video surveillance.

General regime. Every booking blocks a vehicle operationally. BaoVans offers standard cancellation (included by default) and free cancellation (optional add-on, subject to availability).

Free cancellation (optional add-on). Allows cancelling without justification up to 8 hours before the rental starts, with a full refund minus the add-on cost. Outside this window, standard cancellation applies. Price at baovans.com/tarifas.

Standard cancellation (included by default):

No-show and late cancellations. A no-show, or failure to meet check-in requirements (credit card, documentation, age, physical/mental fitness), is considered a breach of contract with a 100% penalty and no handover of the vehicle. After 3 hours from the scheduled handover time (or at office closing, whichever comes first) without collecting the vehicle, the booking is declared a no-show. Cancellations with less than 2 hours' notice are also considered no-show.

Any cancellation request must be made in writing via WhatsApp to +34 627 93 95 14 or by email to reservas@baovans.com. It is only valid when BaoVans expressly confirms it through the same channel.

Extensions. Subject to written confirmation of availability and price by BaoVans:

• Prior request by the customer at least 24 h in advance.
• Requires signing and payment of the new contract at BaoVans' premises.
• Maximum 3 extensions per rental.

Bank charges generated by a cancellation at the customer's request will be passed on by the company. Bookings made as "NON-REFUNDABLE" or "NON-CANCELLABLE" cannot be modified or generate any refund.

Bookings and information: reservas@baovans.com

Billing and changes: factura@baovans.com

Data protection: info@baovans.com

Phone / WhatsApp: +34 627 93 95 14

If you have rented a connected vehicle, this annex is part of the contract. Voluntary rental implies acceptance of the connection and the processing of personal data under GDPR (EU) 2016/679 and LOPDGDD 3/2018.

The vehicle has a device attached to the battery (CarTrack) that collects technical and geolocation data for the performance of the contract. Data may be shared with vehicle manufacturers, service providers (towing, insurance), authorities and law enforcement.

Technology used: GPS geolocation system and 3-axis accelerometer sensor.

Data collected and purpose:

• Maintaining the vehicle's safety conditions.
• Real-time mileage adjustment and fuel reading.
• Recording performance, damage and accidents.
• Recording tampering or unauthorised use (shipping, leaving the permitted territory, unpaved roads).
• Recording unauthorised disconnections of the device and mileage excesses.

Some data may be collected even with the vehicle off. It is kept for the applicable legal limitation periods after the contract ends.

Any use, access or collection of data generated by a previous customer in the vehicle is strictly prohibited.